SKYPE DOWN HOW TO

However, minimizing disruptions for telephony in a S4B-to-Teams migration adds another layer of complexity. Integrated PSTN calling capabilities for S4B uses either an on-premise or hosted public branch exchange (PBX) system enabling businesses to replace their desk phones with low-cost, high-quality headsets from a variety of manufacturers. While we touched on telephony in our discussion about вЂњislands mode,вЂќ one key feature Skype for Business users canвЂ™t do without is integrated one-click calling to the publicly-switched telephone network (PSTN).

Integrated telephony for Skype and Teams is complex

However, some users will be frustrated that they wonвЂ™t have access in the Teams app to common activities performed in Skype for Business such as chat and calling. And although users will have both S4B and Teams installed on their devices, this transition method may reduce end user confusion because a given functionality is only available in one client. The Select Capabilities transition is good for IT administrators wanting increased control over the set of capabilities available to users while transitioning from Skype for Business to Teams. In this migration method, the backend infrastructure of S4B and Teams are merged in phases in a way that keeps chat and voice on Skype for Business while Microsoft Teams for collaborative tasks such as video calls and team meetings. One option to avoid the confusing coexistence of S4B with Teams is to gradually move users in the organization to Teams with a вЂњSelect CapabilitiesвЂќ operating mode. Avoiding confusion with Select Capabilities mode Confusingly, chat messages sent from a legacy S4B user will often show up on the recipientвЂ™s S4B and Teams app. In essence, the S4B and Teams users are on separate вЂњislandsвЂќ where voice calls and certain online meetings will only work for the users of whatever app they initiate the collaboration. A video call made from Teams to a S4B user wonвЂ™t work and neither will internal voice calls between S4B and Teams users. However, the two apps will have two very different backend infrastructures resulting in overlapping capabilities on the frontend user experience that do not interoperate.ДЇor example, users at the same company who used make phone calls from the S4B app and now also have Teams can call each other on both S4B and Teams but can only make calls to outside phone numbers using S4B. For some organizations with investments in Skype for Business Server hardware (either on-site or hosted in the cloud), their IT will choose for users during that transitory period to have both S4B and Teams installed on their devices. Moving from S4B to Teams requires planning and effort from a dedicated IT organization. During this temporary period of using both apps, users will be operating either in вЂњIslands ModeвЂќ or with вЂњSelect CapabilitiesвЂќ in both apps. In general, companies transitioning from S4B to Microsoft Teams will usually have users temporarily running both apps on their devices.

SKYPE DOWN HOW TO

Regardless of where your business is on the journey from Skype for Business to Microsoft Teams, Amaxra has tips on how to make the upgrade to Teams as frictionless as possible while also meeting the looming deadline of Skype for Business Online service cut-off date in just a few short months.

And in our new remote working world, the integration Microsoft Teams delivers between the desktop and phone are even more critical to business success.

The result is Amaxra having real-world experience in the planning and implementation of in-place upgrades to new Microsoft-based UC solutions. As proud early adopters of Microsoft Teams telephony, Amaxra migrated our business to Microsoft Teams for all of our unified communications (UC) needs well over a year ago. While there are currently over 115 million daily users of Microsoft Teams globally, the fact is that Skype for Business Online is still widely used. Long-time users of Microsoft Office have experienced the appвЂ™s multi-year evolution from вЂњOffice Communication ServerвЂќ to вЂњLyncвЂќ and its current iteration of вЂњS4B.вЂќ But the future of enterprise messaging is the Microsoft Teams app, and current S4B users are staring down a forced shutoff in about six months. ItвЂ™s been almost two years since Microsoft announced the Jretirement of their venerable Skype for Business (S4B) Online enterprise messaging and telephony app. Please see our Work from Home guide for you to share with your teams.

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